top of page

Privacy Policy

Last updated: 18 July 2025

 

Restore & Flow Therapy (“I", "sam", "we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data. This policy explains how we collect, use, and store your data when you visit our website or use our services.

1. Information We Collect

We may collect and process the following personal data:

  • Contact Information: name, email address, and phone number

  • Health Information: provided during consultations or through booking forms

  • Technical Data: anonymised website usage data via Google Analytics

2. How We Collect Data

Data is collected through the following methods:

  • Online booking and contact forms

  • Newsletter sign-up checkbox

  • In-person intake or consultation forms

  • Website analytics tools (Google Analytics)

3. Purpose of Data Collection

We collect and use your data to:

  • Schedule and manage appointments

  • Communicate with you about services

  • Maintain client health records for continuity of care

  • Comply with legal and professional obligations

  • Send occasional updates (with your consent)

4. Legal Basis for Processing

We rely on the following legal bases under the UK GDPR:

  • Consent: for marketing emails (you may opt out at any time)

  • Contract: to provide agreed services

  • Legal Obligation: for health record retention and tax purposes

  • Legitimate Interests: to manage and improve our services

5. Data Sharing

We do not share your personal data with third parties, except where necessary for service delivery:

  • Stripe (for secure payment processing)

  • Website analytics (Google Analytics – anonymised data only)

We do not sell or rent your data to anyone.

6. Data Retention

We retain client data for a maximum of 7 years in compliance with professional and legal standards. After this period, data will be securely deleted or anonymised.

7. Your Rights

You have the right to:

  • Access the personal data we hold about you

  • Request correction or deletion of your data

  • Withdraw consent to marketing at any time

  • Complain to the Information Commissioner’s Office (ICO) if you believe your rights have been violated

8. How to Contact Us

For any questions, or to request access to or deletion of your data, please contact:

Restore & Flow Therapy
Email: sam@restoreandflowtherapy.co.uk

bottom of page